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Case Study

Secret Escapes Trusts KnowBe4 to Decrease Fraud and Develop Human Firewall

Overview:
 
Secret Escapes, a leading members-only travel company, partnered with KnowBe4 to enhance their cybersecurity posture and protect their valuable customer data. This case study explores how Secret Escapes leveraged KnowBe4's security awareness training and simulated phishing platform to dramatically improve their employees' cyber resilience.

3 Challenges:
  • Lack of dedicated security professionals: When Eirik Pettersen joined as CTO in 2017, there were no other dedicated security professionals on staff
  • Inadequate security awareness training: The existing security awareness training provider wasn't meeting Secret Escapes' needs in terms of functionality, content, and results
  • Increasing CEO fraud attempts: The organisation noticed a rise in email scams impersonating the CEO, requesting payments, fund transfers, or access to sensitive financial information
3 Results:
  • Reduction in employee Phish-prone Percentage™ from 17.9% to 4.4%, showing improved data protection 
  • Saved several weeks’ time on compliance and reporting since using KnowBe4 as a policy management platform
  • Access to rich content resources through KnowBe4, which are especially useful in a lean organisation like Secret Escapes
Read the full case study to learn more about Secret Escapes journey to having phishing education and testing under control, and how it has enabled the team to be more focused on a longer term initiative: to build a culture of security that continues to grow. 

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KnowBe4 Secret Escapes Case Study Cover

 

Topics

Security Awareness
Phishing & Social Engineering

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